We simplify the move-in & move-out process.
We understand that moving house can be a stressful time, which is why we've crafted these helpful moving checklists to help streamline the process. Whether you're moving into a Rent Smart Property Management property or saying goodbye for now, these simple lists provide a blueprint for a successful move. If you need extra assistance, give our team a call: (406) 926-1724.
We're excited to welcome you to your new home and thank you for being a part of our family of residents! Please use the checklist below as a guideline for a seamless introduction to your rental property:
Once your applications are approved, you will receive an application approval letter outlining the terms of the lease, a copy of the lease, and the next steps that need to take place to secure the apartment.
Move in funds:
We must receive the move in funds in the form of a cashiers check or money orders in order to award the premises to you. We cannot hold the residence for you until the funds are received.
Lease signing takes place electronically via Adobe Echosign. All parties to the lease are required to sign.
The application approval letter outlines what utilities you are responsible for. Please contact Citizen Home Solutions to assist you in establishing the utilities in your name effective the lease start date. Submit your information online to http://myfreeconnection.com/rentsmart/
Satellite & Cable:
If you are going to select satellite service for your new residence we ask that you call Citizen Home Solutions to set up your install. This company is aware of our satellite protocol and will ensure installation compliance. Call 972-332-1440.
Moving van & storage units:
LaDue’s Moving and Storage, 1640 Montana Street, 406-239-8104.
Office visits are by appointment only. Phones are answered Monday – Thursday 9:00am – 4:00pm, Fridays 9:00am – 2:00pm. This is subject to change based on the seasonality of the business.
Move in day:
Your residence will be available by 4:00pm on move in day. The move in condition report will have been emailed to all residents. You will have seven days to email us any further comments you would like added to the report so we can use this information at the time of move out to establish change in condition.
As disclosed in our advertising and the application approval paperwork, rent begins when the residence is rent ready. Often times, this is sooner than the estimated move in date. In the event your move in date is earlier than the lease start date, your rent will be prorated and applied to your resident ledger. You may pay online through your resident portal before the keys are issued.
Trash pick-up day and Mailbox clusters:
Please refer to your application approval letter for the trash pick up day, location for pick up of trash, mailbox number and cluster location (if applicable).
Rent is due on the 1st, late on the 2nd, the grace period ends at noon on the 5th of the month. Please make every effort to pay your rent on or before the 1st of the month to avoid a history of late rent payments. There are no exceptions to this policy.
We do not have a drop box at the office and we do not accept rent at the office!
You have two ways to pay.
- Pay online through your resident portal. If you have not received a link to the portal, please contact the office so we can establish your account.
- Mail one check, for the entire amount due to:
Rent Smart Property Management
PO Box 1675
Missoula, MT 59806
If you are in a multiple resident household and each resident would like to pay separately, you may only do so on the online portal. Multiple rent checks for the same household in a given month will be subject to an additional $10.00 fee per check.
Late rent payments:
Rent is due, without demand, on the 1st of the month. Statements are emailed 5 days in advance of the due date. This is a friendly reminder that rent is becoming due. In the event you fail to pay your rent, and it is not received by Noon on the 5th of the month, your resident portal will be turned off. You will then be required to submit your rent and any additional administrative fees in the form of a cashier’s check or money order. In the event you are issued a 3 Day Pay or Vacate Notice, you may be subject to administrative processing fees, and the notice will become a permanent part of your rental history.
It is important to keep in mind that the due date is the 1st of the month, and the grace period is intended to act as a cushion in the event of emergencies, or changes in pay periods, etc.
You may submit a non-emergency maintenance request through your resident portal. You can expect to hear from us by the next business day.
For emergency maintenance (uncontrollable water flow, septic back up or no heat during winter as examples) please first call the office and LEAVE A MESSAGE if we do not answer. You may also send a text to 406-239-5286. For after hours emergency calls, please take these same steps, plus also call our after-hours emergency hotline at 800-488-0952.
Please note: We do not offer lock out services! In the event of a lock out, you will need to call a locksmith.
All good things must come to an end. While we're sad to see you go, this move-out checklist should prove useful as you prepare to leave your Rent Smart Property Management rental.
Notice of Intent to Vacate
Please remember, if you wish to terminate your lease, you must provide written notice to our office so we receive it no less than 30 days prior to the expiration date, otherwise your lease is subject to automatic renewal as outlined in your lease. Please provide a forwarding address for the security deposit refund.
Preparing for move out
Once we receive your notice to vacate, we will send you detailed instructions to prepare for the move out inspection. Please note, we do not offer accompanied move out inspections. No appointment is necessary! We will contact you after the inspection is completed to either offer you an additional 24 hours to finish cleaning or to advise you that you have passed inspection.
You are responsible to restore your property to like move in condition, minus normal wear and tear.
Security Deposit Refund
If you pass inspection and there are no damages, no cleaning required and no unpaid rent or utilities, you can expect to receive your full refund within 10 days of the inspection. If you fail inspection, and the residence requires further cleaning or repairs, or you have a balance owing on your account, you can expect to receive the balance of your security deposit within 30 days of the inspection. The security deposit refund will be accompanied with a complete disposition of all deductions, along with original vendor invoices. Please note that only one check is sent for the refund, we do not distribute individual refund checks to a multiple party household.
Remember, you cannot use your deposit as your final month's rent. If you fail to pay rent for the last month of your stay, your delinquency may be reported the appropriate credit bureaus. We may also pursue legal action for back rent owed.